Legal

Privacy policy

What we collect on omnicite.ai, why, and what you can ask us to do with it.

Last updated: 2026-09-23

OmniCite is operated by Omnicite Inc., based in Calgary, Alberta, Canada. This policy explains what we collect on omnicite.ai, why we collect it, and what you can ask us to do with it.

This policy covers this website. Our application at app.omnicite.ai is covered separately.

We have tried to write this in plain language. If anything here is unclear, email us at contact@omnicite.ai and we will explain it.

What we collect

Account information

Name, email address, company name, billing details.

Monitored brand information

The brand name and domain a customer asks us to monitor. Note that where a customer monitors a business that is a named individual, this is personal information.

Prompts

The questions a customer configures for monitoring, and the text they enter.

Scan results

The responses AI assistants return for those prompts, including any business or person named in them.

How scan results are stored

Scan results are stored as a record of what a given AI assistant returned at a given date and time. They are not statements of fact by OmniCite about any business or person.

AI assistants sometimes return outdated or incorrect information. A business or person named in a stored result can contact us to request correction or deletion.

How we use information

We use the information described above to:

• +provide the service, including running scans and displaying results
• +troubleshoot problems and respond to support requests
• +review submitted prompts and results internally so we can improve the accuracy and coverage of our scans
• +produce aggregate statistics about how AI assistants cite businesses, which we may publish in research or marketing. Aggregate statistics never identify a customer, a monitored brand or an individual
• +understand how the product is used, so we can improve it
• +process payments and manage accounts
• +detect and prevent fraud, abuse and security incidents
• +meet our legal and regulatory obligations

Access to prompts and scan results is limited to OmniCite staff who need it for the purposes above.

We do not use customer prompts, monitored brands or scan results to train AI models, and our AI providers do not use them to train theirs.

Service providers and international transfers

We use the following service providers to operate OmniCite. Each one processes information on our behalf.

AI providers that receive prompts

• +OpenAI
• +Anthropic
• +Google

Other service providers, described by function

• +authentication and account management
• +payment processing
• +application and database hosting
• +customer relationship management and email
• +website and product analytics, including advertising measurement
• +a search data provider that returns Google AI results to us

Google AI results reach us through a third party search data provider rather than directly from Google.

These providers are located in the United States. Information is therefore processed outside Canada and may be accessible to foreign authorities under the laws of that country.

How long we keep information

We keep information only as long as we need it.

• +Account information: retained while the account is active, and deleted 90 days after the account is closed or becomes inactive.
• +Monitored brand information: retained while the account is active, and deleted 90 days after the account is closed or becomes inactive.
• +Prompts: retained while the account is active, and deleted 90 days after the account is closed or becomes inactive.
• +Scan results: retained while the account is active, and deleted 90 days after the account is closed or becomes inactive.

Your choices

Under Canadian privacy law you can ask us to:

• +tell you what personal information we hold about you
• +correct anything that is wrong
• +delete your information
• +withdraw your consent to us contacting you

A customer can request access to, correction of, or deletion of their information by emailing privacy@omnicite.ai. We will respond within 30 days.

A person or business named in a stored scan result, who is not a customer, can make the same request by emailing privacy@omnicite.ai.

Security

We use reputable third party providers and standard security practices to protect what you give us. No system is perfectly secure and we will not pretend otherwise. If we ever have a breach that affects you, we will tell you.

Children

OmniCite is a business tool. It is not directed at anyone under 18 and we do not knowingly collect information from children.

Changes to this policy

If we change this policy we will update the date at the top. If the change is significant, we will say so on the site.

Contact

Omnicite Inc.
Calgary, Alberta, Canada
contact@omnicite.ai